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  • Writer's pictureHillcrest Village BIA

De-escalation Training Webinars for Street-Front Retailers January to March 2024.

De-Escalation Training for Street-Front Retailers

The City of Toronto is now offering De-Escalation Training Sessions for Street-Front Retailers.  The sessions are geared to managers or employees who interact with the general public regularly and would like to learn strategies and skills for communicating with individuals who may be street involved or displaying agitated behaviours.  Training is facilitated by the Downtown Yonge BIA and a mental health educator.  Registration is free.


Read the full details here:

ONLINE De-Escalation Webinar Flyer- Jan-Mar 2024
Download PDF • 1.01MB


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