At the moment, stress levels are higher for everyone. In these free webinars, we'll explore using supportive communication and de-escalation skills with individuals who may be displaying agitated behaviours in your business or who may be street-involved. For Level 2, participants will apply the skills learned in Level 1 to address specific challenging scenarios including verbally abusive behaviour and intoxication. Note that it is required to have taken Level 1 before proceeding to Level 2.
