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  • Writer's pictureHillcrest Village BIA

De Escalation Webinars

At the moment, stress levels are higher for everyone. In these free webinars, we'll explore using supportive communication and de-escalation skills with individuals who may be displaying agitated behaviours in your business or who may be street-involved. For Level 2, participants will apply the skills learned in Level 1 to address specific challenging scenarios including verbally abusive behaviour and intoxication. Note that it is required to have taken Level 1 before proceeding to Level 2.

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